Team Management

    Organize Your Support Agents into Efficient Teams

    Create structured teams to streamline collaboration and manage conversations more effectively.

    Teams Overview

    Sales Team
    5 members
    Support Team
    8 members
    Technical Team
    4 members

    Quickly Set Up Teams

    Create teams in minutes, assign agents, and configure role-based access for better organization.

    Create Teams Easily

    Set up new teams with just a few clicks and customize their settings.

    Assign Agents

    Add agents to teams based on skills, expertise, or department.

    Role-Based Access

    Control what each team member can see and do with granular permissions.

    Automate Team Assignments

    Use smart routing to automatically assign conversations to the right teams based on keywords and rules.

    Keyword-based routing
    Smart team selection
    Faster resolution times

    Auto-Assignment Rules

    billingFinance Team
    technicalTechnical Team
    salesSales Team
    supportSupport Team

    Track Team Performance

    Monitor team-level analytics, response times, and productivity to optimize your support operations.

    Team-Level Analytics

    View comprehensive reports for each team's performance.

    Response Time Tracking

    Monitor how quickly each team responds to customers.

    Productivity Dashboards

    See which teams are performing best and where to improve.

    Unified Dashboard

    Live Chat
    WhatsApp
    Email
    Social Media

    Integrate Teams Seamlessly

    Manage all your channels from a unified dashboard with centralized collaboration and multi-channel management.

    Unified dashboard for all channels
    Multi-channel management
    Centralized collaboration

    Ready to Build Better Teams?

    Start organizing your support agents into efficient teams and improve collaboration today.