Streamline Customer Interactions with Pre-Chat Context

    Gather essential information before conversations begin for faster and more informed resolutions.

    Before we chat...

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    Effortless Setup for Enhanced User Experience

    Easily configure forms, select fields, add custom messages, and publish in a few clicks.

    01

    Configure Form Fields

    Choose from name, email, phone, or create custom fields for your needs.

    02

    Add Custom Messages

    Welcome visitors with personalized messages before the chat begins.

    03

    Publish & Go Live

    Deploy your forms instantly across all chat channels.

    Customize Your Data Collection

    Tailor pre-chat forms to capture the exact information your team needs.

    Custom Fields

    Create unlimited custom fields to capture exactly the information you need from customers.

    CRM Integration

    Map form data directly to your CRM for seamless lead management and follow-ups.

    Structured Lead Capture

    Convert visitors into qualified leads with organized data collection.

    Reduce Repetitive Questions

    Gather essential info upfront so agents can focus on solving problems, not asking basics.

    Unified Dashboard Advantage

    All pre-chat data integrates seamlessly with your existing workflow for maximum efficiency.

    • Pre-chat data flows directly to your inbox
    • Smart routing based on form responses
    • Faster resolution with complete context
    • Unified view across all channels
    Unified Inbox
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    Manage Conversations Across Multiple Channels

    From one dashboard, handle pre-chat forms, live chats, and customer data seamlessly.