Monitor Conversations and Agent Activity in Real Time
Get instant visibility into agent status, conversations, and workload — all from one live dashboard.
Live Dashboard
Track Open Conversations at a Glance
See all active, pending, and unassigned conversations in real-time with priority visibility.
Open vs Pending Chats
Instantly see which conversations are active and which need attention.
Unassigned Queues
Monitor unassigned conversations and assign them to available agents.
Priority Visibility
Identify high-priority conversations that need immediate attention.
Monitor Agent Availability
Track each agent's status in real-time and make informed decisions about task distribution.
Available for new conversations
At capacity, no new assignments
Not available
Real-Time Status Updates
View Agent Workload in Real Time
Monitor conversations per agent, detect peak loads, and make smart staffing decisions.
Conversations Per Agent
See exactly how many chats each agent is handling right now.
Peak Load Detection
Get alerts when your team is approaching maximum capacity.
Smart Staffing Decisions
Use real-time data to optimize your team scheduling.
Ready to Get Started?
Start monitoring your team's performance in real-time and deliver exceptional customer experiences.