LearnSphere, an online learning platform, deployed ConverseAI's conversational chatbot to qualify and nurture leads round-the-clock, doubling course enrolments in 90 days.
The Challenge
LearnSphere's admissions team manually responded to every website inquiry — a process that took up to 48 hours. Prospective students who didn't hear back quickly enrolled with competitors. The team needed a way to qualify leads instantly, personalise course recommendations, and follow up at scale without hiring more staff.
The Solution
ConverseAI's Conversational AI Chatbot was embedded on LearnSphere's website and integrated with their CRM. The bot asked qualification questions, recommended courses based on goals, shared brochures, and booked discovery calls — all automatically, 24/7. Complex queries were escalated to admissions counsellors via live chat with full conversation context.
48-Hour Delays Were Killing Conversions
In edtech, speed to lead is everything. A student exploring online courses often submits enquiries to five or more platforms simultaneously. LearnSphere's 48-hour manual response window meant they consistently lost prospects to faster-moving competitors. The problem wasn't lead volume — it was lead velocity.
A Chatbot That Acts Like a Counsellor
ConverseAI built a custom conversation flow that mimicked LearnSphere's admissions process. The bot asked about learning goals, current skill level, preferred schedule, and budget. It then recommended the three most relevant courses, shared testimonials, and offered to book a call with a counsellor — all within two minutes of the first message.
CRM Integration for Zero Drop-offs
Every qualified lead was automatically pushed to LearnSphere's CRM with full conversation history, qualification score, and recommended courses. Counsellors walked into calls already knowing exactly what the student needed, dramatically improving conversion rates.
Business Impact & Results
In 90 days, enrolments doubled. The chatbot qualified 500+ leads daily at a 45% lower cost per lead. Admissions counsellors spent their time only on hot, sales-ready conversations, increasing their close rates significantly.
