Teams – Converse AI

Organize Your Support Agents into Efficient Teams

Create internal teams within your Converse AI account to streamline collaborative work and manage conversations more effectively.

CREATIVE VISION

Quickly Set Up Teams for Better Collaboration

Setting up teams in Converse AI is quick and intuitive. Simply assign a name, description, and add your agents. Easily access and manage teams via the chat sidebar, making it effortless to assign the right team to each conversation.

data analytics

Automate Team Assignments for Efficient Workflow

Leverage Converse AI’s automation tools to streamline conversation management. By setting conditions and keywords in incoming messages, conversations can be automatically routed to the appropriate teams, enhancing response speed and accuracy.

CREATIVE VISION

Track Team Performance with Detailed Analytics

Gain valuable insights into each team’s performance with detailed analytics. Track key metrics like conversation volume, First Response Time, and message flow. Customize your reports by filtering data based on duration, business hours, and specific teams. Export these reports for deeper analysis and strategic planning.

data analytics

Integrate Your Teams Seamlessly with Converse AI

Unify your customer service channels under one platform with Converse AI’s powerful dashboard. Manage all interactions across multiple channels efficiently. Start exploring Converse AI’s features with a 15-day free trial—no credit card required.

Schedule a Demo

We help small businesses talk better with their customers. We give them powerful tools to have real conversations, keep customers happy, and grow their business.