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5 Ways Hotel Chatbots Can Simplify Refunds and Cancellations

Refunds and cancellations are a part of the travel and hospitality business. This should be handled with as little hassle as possible to keep guests happy and loyal because there could be unexpected travel changes, personal emergencies, or seasonal changes.

5 Ways WhatsApp Marketing is Revolutionizing Travel and Hospitality

In today’s fast moving digital world, travel and hospitality businesses need to adopt new communication strategies to remain competitive. With WhatsApp marketing, businesses can now bridge the gap between them and customers, through instant and personalized communication. Companies are revolutionizing

How AI Can Tackle Challenges Faced by Hotel Managers

Today, the hospitality sector is undergoing a tremendous transformation with many technological innovations significantly altering its operational reality. With so many challenges facing hotel managers in terms of balancing guest satisfaction and operational efficiency, one might ask whether the hotel

How Marketing Teams Can Balance Direct Bookings and OTA Partnerships

As a sector that operates in the intersection of hyper competitive and razor thin profit margins, the hospitality industry demands marketing teams to walk a very fine line between direct bookings and online travel agency (OTA) partnerships. Whilst direct bookings

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