Bridging the Gap: How to Combine Automated and Human Customer Service for Maximum Efficiency
Bridging the Gap: How to Combine Automated and Human Customer Service for Maximum Efficiency As in any travel and hospitality organization, the goal is indeed to provide customers with an experience that they will never forget. However, when operation costs
Improving Your Hotel’s Online Reputation: Strategies for Success
Improving Your Hotel’s Online Reputation: Strategies for Success A hotel’s online reputation can make or break it in the hospitality business. Reviews and ratings online are very popular source of choosing where to stay, so a bad one can scare
13 Jan
How Robotics & AI In Hospitality Tackling Labor Challenge
In recent years, the hospitality industry has been gravely impacted by what is growing labor crisis, as labor shortage has become a real critical issue for businesses around the world. However, this was made worse by COVID-19 pandemic which made
13 Jan
10 Must-Have Hotel Management Software to Skyrocket Your Hospitality Business
Before you can launch your Hotel Management or Travel Agency business, you need to make a list of Must Have Hotel Management software and Travel Agency solutions. The right tools and software, such as AI chatbots and conversational marketing tools can
5 Ways Hotel Chatbots Can Simplify Refunds and Cancellations
Refunds and cancellations are a part of the travel and hospitality business. This should be handled with as little hassle as possible to keep guests happy and loyal because there could be unexpected travel changes, personal emergencies, or seasonal changes.
5 Ways WhatsApp Marketing is Revolutionizing Travel and Hospitality
In today’s fast moving digital world, travel and hospitality businesses need to adopt new communication strategies to remain competitive. With WhatsApp marketing, businesses can now bridge the gap between them and customers, through instant and personalized communication. Companies are revolutionizing
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